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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

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Soufeel New Design Presale

We sell the most popular charms as part of our design presale. Our presale release is on the 1st of each month. Presale items will be shipped out around the 20th of each month. These dates are posted on our website as well. We appreciate your patience! We highly suggest subscribing to our newsletter to get the latest information!