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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

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Is there a screw mechanism on the charms?

Our charms do not have a screw mechanism, but we offer stoppers and locks to fix charms’ position on bracelets, to stop charms from sliding. Our charms fit all major brands’ bracelets, with the exception of our stoppers and safety chains as these items contain a rubber lining which is not compatible with other brands bracelets’ screw mechanism.