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  • RETURN & EXCHANGE within 90 days
  • FREE SHIPPING over £49.00
  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

  • Track Order


How long does it take to receive my product?

Typically, it takes about 2-5 business days for our products to be produced and sent out. Once shipped, We will deliver continental UK orders in 5-9 business days. Shipping is currently available only to UK,ES,US,CA and other 35+ countries address as of the moment and delivery time is around 5-10 working days.

Please note that during the holidays our production time may vary.

Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address.

How long will it be shipped when I finished the payment?

About 2-5 business days to handcraft then will send it to you. And we provide DHL FEDEX and so on. It will take about 4-6 business days for Priority Shipping and 5-10 business days for shipping.

How much is shipping?

We provide Free Shipping over £49.

Standard Delivery : £6.99 - Free Over £49.00
Delivery usually takes 5 - 9 business days

PRIORITY SHIPPING : £8.99 - Free Over £69.00
Delivery usually takes 4 - 6 business days

EXPRESS SHIPPING : £25.95( orders over £18) - Free Over £150.00
Delivery usually takes 3 - 5 business days

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 2-5 business days to process before they are shipped due to customized work involved.

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

Do you ship internationally?

Shipping is currently available only to UK,ES,US,CA and other 35+ countries address as of the moment. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at

Please note:

The website is operated by Soufeel Jewelry Limited