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  • RETURN & EXCHANGE within 90 days
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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

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About us

Soufeel comes from the capital of fashion - New York.  Since 2009, we have been delivering the best shopping experience for customers around the world. Soufeel's direct-to-customer model enables Soufeel to create the most beautiful jewelry, accessories, home decor and other personalized gifts in a  very competitive price. For now, Soufeel Personalized Gift has over 262K followers on Facebook, 587K followers on Instagram, 5K followers on Tiktok.

For more information visit: 

Facebook: https://www.facebook.com/soufeeljewelryshop

Instagram: https://www.instagram.com/soufeeljewelry/

Tiktok: https://www.tiktok.com/@soufeeljewelry

Brand strength

2748K+ Customers
Sold to 150+ Countries
10+ Years Service Experience
Self-operated Factory. Integrated process from ordering to production
Personalized Gifts for All Categories
100% Safe Payment

Payment Security

Service Guarantee

90 days Return & Exchange Policy
24 Hours Online Customer Service