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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

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What materials are your products made from?

All our standard beads and charms are made of 100% 925 sterling silver. Since there are a lot of items featured, so they are made of different materials, such as 925 Sterling Silver, 14K Gold plated, Rose Gold, 18K real gold, or Swarovski Crystals or diamonds embedded. Generally speaking, you can identify the material from the items’ “TITLE” or “MATERIAL AND DETAILS”. If you need further assistance, please contact us via cs@soufeel.com.