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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 5-7 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

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How do I buy personalized charms?

Please visit our personalized charms’ website page, and choose your favorite memorable charm. Upload the picture from your computer or cell phone to the required field on our website, and adjust the image to the right position. Confirm the design of your personalized charm and to follow the checkout procedure. We recommend selecting a light and clear picture, less than 1.5M in wither JPG or PNG format.