• RETURN & EXCHANGE within 90 days
  • FREE SHIPPING over £49
  • CONTACT US

    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
  • TRACK ORDER

    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
Login Search Login
0 Cart
  • Track Order
  • CONTACT US

    Where is my order?

    1. Allow 5-30 mins for payment processing. Check back to track your order.

    2. Personalized products take 2-5 business days to prepare before shipping (varies by category).

    3. We’ll email you when it’s on its way—check inbox/spam!

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Want to cancel, modify, or return your order?

    • 1. Tap here to find your order first.
    • 2. Based on your order status, you can:
    • - View Design Details & History
    • - Upgrade Express Shipping (if order is eligible)
    • - Change Products
    • - Cancel or Refund (unshipped)
    • - Return & Exchange (delivered)
    • - Confirm Received to Review
      See Our Best seller
      £4 OFF
      ORDERS £39+
      CODE: VALEN4
      £6 OFF
      ORDERS £54+
      CODE: VALEN6
      £10 OFF
      ORDERS £83+
      CODE: VALEN10
      Custom Backward Watch Back In Time Watch Pet Memorial Watch
      SKU:
      WTC111M
      46% OFF
      Choose Style
      Quantity
      Share
      Support
      SHIPPING TO:
      Description

      Time never stops, even after we've lost the ones closest to us, we find a way to cope with the loss by remembering the good times, the smiles, those barks and all the licks. They left their paws on our heart, we cherish the moments. Carry the memory of your pet with you, with one of our memorial watches

      The pointer are backward. Take us go back in time when you had our little pets. Carry the memory of your pet with you, with one of our memorial watches.

      • Water Resistant, anti-freezing, anti-wear. and tightly sealed dial guarantees that your photo will not fade for 10 years.
      • Luxury gift packaging for your loved one.
      • Easy customization, make your photo watch in minutes.
      • Produce Time: 3-5 business days
      • DIAL DIAMETER: 40 mm For Men / 36 mm For Women
      PRODUCT DETAILS
      • This item cannot be returned unless it is defective or damaged.
      • This item cannot be modified once you finish payment.
      • This item is covered by our 90-DAY RETURN policy.
      Devoluciones los 90 días
      90 DAYS Return/Exchange Policy
      We support a 90-day return policy, if you purchase an warranty, you can extend this period to 180 days

      Return & Exchange Service Procedure

      • STEP 1 Contact Customer Service and Request Return Detail. Email: cs@soufeel.co.uk
      • STEP 2 Customer will receive an email notification once your request is approved.
      • STEP 3 The customer packs the package and sends it.
      • STEP 4 Get Refund or Replacement after we receive the products.

      FULL COVERAGE Return/Exchange Policy

      • The following reasons are covered by our 90 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
      • 1. The product customization information does not match or an error in customization.
      • 2. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
      • 3. Unclear pictures rendering or lettering
      • 4. Wrong or mismatched size.

      NO RETURN & EXCHANGE

      • The following reasons are NOT covered by our 90 day return policy. We are not liable for these issues.
      • 1. Products that exceed the return processing time limit (90 days after the order is signed).
      • 2. The non-quality issue for personalized products.
      • 3. Product damaged by misuse, mishandling, or poor maintenance.
      • 4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
      • 5. Chose the wrong size for the product.
      • 6. Personal Reasons due to personal taste, change of mind etc.
      • 7. Partial returns or exchange of products from a set item is not acceptable.

      Precautions for return and exchange

      • 1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
      • 2. Coupon codes expires after use and cannot be restored after return.
      • 3. For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
      • 4. We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.
      FREE SHIPPING
      over £49.00
      exclusive design
      by world's top designers
      100% Secure
      Payment
      Genuine
      Comfortable Material
      90-Day
      Returns
      POSITIVE REVIEWS 100,000+
      High Quality
      FREE SHIPPING
      over £49.00
      RETURN & EXCHANGE
      within 90 days
      PAYMENT
      100% Secure

      TERMS & POLICIES

      COMPANY INFO

      CONTACT US

      • Submit an Inquiry

        Mon.- Fri. 9:00 AM - 6:00 PM, New York Time

        SOUFEEL JEWELRY LIMITED 2340560

        Need Instant Help? Start Here (24/7, No Wait—Faster Than Email)

        Room D,10/F,Tower A,Billion Centre,1 Wang Kwong Road,Kowloon Bay,Kowloon,Hong Kong.
      ?About Klarna
      © Copyright 2009-2026 SOUFEEL Personalised Gifts
      Your cart has Items

      loading

      GET GIFT CARDS FROM HERE SHOP NOW
      Soufeel Necklace Box with Package Bag and Polishing Cloth
      ADD A GIFT BOX!
      + ADD FOR